Bag Size Guide

Follow the below steps to place your order:

• Prepare your own laundry bags, place your laundry inside (Please do not compress or overflow your bag)
• Select the relevant bag sizes (Small, Medium, Large) for different laundry loads. You can also choose the type of wash like Wash & Dry Only or Wash, Dry & Fold
• Add to cart
• Select time slot for pick-up
• Make payment
• Once your order & payment is confirmed, dobiQueen willaddress your order & contact you directly using WhatsApp to inform on the pickup We will also send you a tracking link to trace the pickup partner

Bag sizes are based on the maximum volume load of a washing machine (eg: 8kg, 16kg,32kg). You can use the below measurements as a reference to prepare your laundry bag. Or visit our bag size guide page for more details.

However, please take note we do not recommend compressing or rolling your laundry into your laundry bag as it may cause overflowing of laundry based on the maximum volume load of a washing machine, which in turn may require an extra charge from your end.

Please prepare your laundry bag, label it with your name, contact number & order number for our reference and pass it to our pickup partner once he/she arrives.

If your laundry is larger than the order placed (this is measured against the washing machine load volume) our team will contact you for the next step. We will then send you a picture of your laundry load placed in the machine as reference, and once you agree to upgrade your order to the size that fits the right machine, our team will then process your order. Kindly note that we will recommend you the right laundry load per machine to give you the best wash possible.

The pickup partner will send your laundry to the nearest, staffed dobiQueen store to be cleaned. Once it is cleaned, dobiQueen team will WhatsApp you to inform you on the delivery of the clean laundry back to you, you will then get a tracking link to track your laundry’s journey.

Our wash does help in removing normal or basic stains easily. However, as of now we have yet to provide heavy stain removal services for cases like:

• Heavy stains
• Blood stains
• Permanent ink
• Cosmetic stains
• Chemical stains

‍

We don’t recommend you sending in laundry that needs heavy treatment such as:

• Urine / Faeces stained laundry
• Musty (Bau hapak) laundry
• Shoes
• Blackout Curtains
• Carpets

For now, we do not provide dry cleaning or ironing services but we will keep in mind to explore possibilities to offer such services in the future.

There are different types of pickup & delivery service that we provide:

• Express Delivery (Same day for pickups before 12.30pm. Else next day)
• Express Delivery + Door to Door (Same day for pickups before 12.30pm. Else next day)
• Standard Delivery (2 days)
• Standard Delivery + Door to Door (2 days)

Express Delivery‍

For pickup slots order before 12.30pm, you will get your laundry returned on the same day, subjected to traffic situations. If you place your order after 12.30pm, you will get back your laundry by the next day.

‍

Note: The above may not be applicable to large orders & the team will contact you directly to advise on a specific delivery time.

Express Delivery will be charged a flat price of RM20 for areas within dobiQueen’s coverage.

‍

Standard Delivery

You will get your laundry back within 2 days.

For example: If you place your order on Monday, you will get your laundry back by Wednesday.

Standard Delivery (2 Days) will be charged a flat price of RM15 for areas within dobiQueen’s coverage.

‍

Door to Door (Add-on)

There is an add-on option where you can opt for Door to Door Service where our pickup & delivery partner will arrive at your unit’s doorstep to collect / deliver your laundry.

There will be additional charges of total RM12 on top of delivery charges:

• RM6 is for door-to-door pickup
• RM6 is for door-to-door delivery

‍

You will need to first log in to your dobiQueen Business account at business.dobiqueen.my and then add the desired bag sizes and quantities to your cart. Thereafter, you will be able to see a Credit section before checkout. Once you click the ‘Apply’ button, your total payable amount will be deducted from your prepaid credit.

Important: The credit section will not be reflected in the checkout section if you are not logged in to your dobiQueen Business account.

Sample below with credit section reflected:

‍

‍

‍

You may apply the remaining credit and proceed with paying the remaining balance via the online payment of your choice.

‍

You may apply the remaining credit and proceed with paying the remaining balance via available online payments.

‍

The process to get the credit reflected in the account might varies between 15mins to 1 hour on working days. Kindly refresh your page and if the issue persists, please contact our team at +017-8896640.

Credit validity is one year from the purchase date.

‍

Credit purchased from dobiQueen is final and non-refundable.