Hiring Junior IT Support Engineer



How to apply

To apply for a position at dobiQueen, simply email your resume and optional work samples (like portfolios or code repositories) via the "Apply Now" button located on top and bottom of this page, with the job title as the subject. Ensure your resume showcases relevant skills and experience. If your application is a match, we’ll reach out to you for the next steps!

Overview

Kickstart your engineering career with us! Are you passionate about technology and eager to learn? Join our tech-driven company as a Junior IT Support Engineer. You'll support our team by maintaining hardware, assisting with network setups, and updating documentation—all while learning from experienced professionals. You'll gain exposure to technologies like PHP frameworks and cloud services, preparing you for future growth. If you align with our core values and are ready to grow, we'd love to have you on our team.

Job function

IT & Software

Role type

Full-time

Work type

Remote / Hybrid

Key Responsibilities

Hardware and Network Support:

Assist with office network setup, maintenance, and security protocols.
Provide hardware maintenance and replacements for office equipment.
Troubleshoot technical issues for office employees and frontline staff.

Technical Assistance:

Respond to basic technical issues and provide timely support.
Escalate complex problems to senior engineers when necessary.
Ensure minimal disruption to daily operations through prompt support.

Documentation and Knowledge Base Maintenance:

Update documentation related to technology assets and configurations.
Assist in maintaining the knowledge base for easy access by team members.
Support access management by ensuring proper permissions and security measures.

Learning and Development:

Gain familiarity with backend technologies like PHP and frameworks (e.g., Laravel).
Learn about cloud services (e.g., AWS) and how they support business operations.
Participate in training sessions and collaborate with senior team members.
Contribute to projects that enhance operational efficiency and customer experience.

Requirements

Education:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Skills and Abilities:
- Basic understanding of network setups and hardware maintenance.
- Familiarity with operating systems and common software applications.
- Interest in learning coding languages like PHP and frameworks.
- Strong problem-solving skills with attention to detail.
- Good communication skills and a customer service orientation.
- Eagerness to learn and grow in the IT field.
Personal Attributes:
- Resilient with a proactive approach to challenges.
- Committed to personal growth and learning.
- Understands the importance of their role in contributing to business success.
- Results-driven and takes initiative in tasks.
- Aims to provide quality support that contributes to long-term success.

Competencies

Personal Competencies:

Resilience: Willingness to tackle issues and persist until resolved.
Growth Mindset: Eager to learn and develop new skills.
Profitability Awareness: Recognizes how efficient support contributes to overall success.
Results-Oriented: Focused on completing tasks effectively and efficiently.
Long-Term Vision: Understands the importance of maintaining systems for sustained operations.

On-the-Job Competencies:

Technical Foundations: Basic knowledge of IT support and hardware maintenance.
Problem-Solving Skills: Ability to troubleshoot common technical issues.
Documentation Skills: Careful in updating records and documentation.
Team Collaboration: Works well under the guidance of senior team members.
Customer Service: Provides friendly and effective support to employees.

If you're a highly motivated individual looking to explore new technologies in the laundry space, we want to hear from you!

Apply for this job Apply Now

Join Our Team at dobiQueen Malaysia: Where Innovation Meets Opportunity

At dobiQueen, we're not just revolutionizing laundry services—we're transforming the industry in Malaysia with cutting-edge technology and a customer-centric approach. As a leading tech-driven laundromat in Malaysia, we integrate advanced solutions to enhance convenience and efficiency for our customers. If you're seeking exciting career opportunities in Malaysia that offer growth and innovation, dobiQueen is the place for you.

Why Choose dobiQueen Malaysia?

Flexible Working Arrangements in Malaysia: We understand the importance of work-life balance. Our flexible working options allow you to perform at your best, whether you're in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia.
Mental Wellbeing Support: Your mental health is our priority. We provide free, confidential support services in Malaysia, including coaching and therapy, to ensure your long-term success with us.
Employee Referral Program: Know talented professionals in Malaysia looking for new opportunities? Refer them to dobiQueen! If they join us full-time, you'll receive a bonus upon their successful placement.

Our Core Values at dobiQueen Malaysia

Resilience: "I can always find a solution." We foster a resilient culture where challenges are met with innovative solutions, propelling us forward in the Malaysian market.
Growth: "I am fully committed toward my own growth." We invest in your professional development, offering training and career advancement opportunities within Malaysia's dynamic job landscape.
Profitability: "We are running a highly profitable business." Our success in Malaysia allows us to continually invest in our team and technology, ensuring stability and growth for all employees.
Results: "I am committed to achieving results." We set clear goals and celebrate achievements, driving success for our team and the communities we serve across Malaysia.
Long-Term Success: "I provide quality solutions with lasting success." We're building a sustainable future in Malaysia's laundry industry, focusing on lasting impacts for our customers and team members.

Exciting Career Opportunities in Malaysia

We're expanding our team in Malaysia and looking for passionate individuals to join us in various roles:

Engineering and Technology Jobs in Malaysia:
- Software Engineers (PHP, Laravel)
- DevOps Engineers (AWS, Cloud Infrastructure)
- IoT Specialists
- Technical Support Engineers
Marketing and Branding Careers in Malaysia:
- Head of Marketing
- Senior Marketing Executives
- Junior Marketing Executives
Operations Management Roles in Malaysia:
- Operations Managers
- Strategic Initiatives Coordinators
- Customer Experience Managers
Research and Development Positions in Malaysia:
- R&D and Innovation Managers
- Product Development Specialists

‍Be Part of Malaysia's Leading Laundry Innovation

At dobiQueen Malaysia, your ideas matter. We encourage open communication and value the unique perspectives each team member brings. Your contributions will directly impact our growth and success in the Malaysian market.

Ready to Elevate Your Career in Malaysia?

If you're ready to join a team where resilience meets innovation and profitability aligns with long-term success, explore our current job openings in Malaysia. Become part of dobiQueen's journey to redefine the future of laundry services in Malaysia.

Apply for this job