Junior IT Support Engineer

Kickstart your engineering career with us! Are you passionate about technology and eager to learn? Join our tech-driven company as a Junior IT Support Engineer. You'll support our team by maintaining hardware, assisting with network setups, and updating documentation—all while learning from experienced professionals. You'll gain exposure to technologies like PHP frameworks and cloud services, preparing you for future growth. If you align with our core values and are ready to grow, we'd love to have you on our team.

Hardware and Network Support:

• Assist with office network setup, maintenance, and security protocols.
• Provide hardware maintenance and replacements for office equipment.
• Troubleshoot technical issues for office employees and frontline staff.

Technical Assistance:

• Respond to basic technical issues and provide timely support.
• Escalate complex problems to senior engineers when necessary.
• Ensure minimal disruption to daily operations through prompt support.

Documentation and Knowledge Base Maintenance:

• Update documentation related to technology assets and configurations.
• Assist in maintaining the knowledge base for easy access by team members.
• Support access management by ensuring proper permissions and security measures.

Learning and Development:

• Gain familiarity with backend technologies like PHP and frameworks (e.g., Laravel).
• Learn about cloud services (e.g., AWS) and how they support business operations.
• Participate in training sessions and collaborate with senior team members.
• Contribute to projects that enhance operational efficiency and customer experience.

• Education:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Skills and Abilities:
  • Basic understanding of network setups and hardware maintenance.
  • Familiarity with operating systems and common software applications.
  • Interest in learning coding languages like PHP and frameworks.
  • Strong problem-solving skills with attention to detail.
  • Good communication skills and a customer service orientation.
  • Eagerness to learn and grow in the IT field.
• Personal Attributes:
  • Resilient with a proactive approach to challenges.
  • Committed to personal growth and learning.
  • Understands the importance of their role in contributing to business success.
  • Results-driven and takes initiative in tasks.
  • Aims to provide quality support that contributes to long-term success.

Personal Competencies:

• Resilience: Willingness to tackle issues and persist until resolved.
• Growth Mindset: Eager to learn and develop new skills.
• Profitability Awareness: Recognizes how efficient support contributes to overall success.
• Results-Oriented: Focused on completing tasks effectively and efficiently.
• Long-Term Vision: Understands the importance of maintaining systems for sustained operations.

On-the-Job Competencies:

• Technical Foundations: Basic knowledge of IT support and hardware maintenance.
• Problem-Solving Skills: Ability to troubleshoot common technical issues.
• Documentation Skills: Careful in updating records and documentation.
• Team Collaboration: Works well under the guidance of senior team members.
• Customer Service: Provides friendly and effective support to employees.